ATTENTION!! We will be changing our appointment system from Monday 4th March to improve access for you the patient.
With this new system you can now have a telephone consultation to discuss your health concerns with your GP on the day of your choice!
Once your GP has spoken to you, they will either manage your concerns over the phone or offer you a face to face appointment on the same day.
How Does This Work?
There will be 2 ways to book a GP consultation
First Way: Book a telephone consultation online 24hrs in advance using patient onlineservices. The GP will then call you within 15 minutes from your chosen time slot. This should make things easier for you as you no longer need to call the surgery to book an appointment.
Second Way: Call the surgery from 8am on the day you want an appointment, your telephone appointment will be booked and you will be asked to wait for the GP to call you back. We also have an automated booking system that you can use to book, check or cancel your appointment. This can be accessed by calling the main surgery number and selecting Option 1
As a lot more appointments will now be offered each day, this means you will get to speak to your GP on the day you want to been seen
If you don’t have access to online services please bring proof of ID into the practice so we can set you up for this. Access to online services will also enable you to do things like request your repeat prescriptions, etc.
DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital
The Duty Doctor will decide with you what you need, which could be:
There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.
Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.
Who can access the service? Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)
What are the opening times?
The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays.
How do I book an appointment? For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.
Sunday & Bank Holidays
10 Kenninghall Road
London E5 8BY
The Hoxton Surgery
12 Rushton Street
Hoxton N1 5DR
Richmond Road Medical Centre
136 Richmond Road
London E8 3HN
The Neaman Practice
15 Half Moon Court
London EC1A 7HF
Stamford Hill Group Practice
2 Egerton Road
London N16 6UA
What can I expect at a consultation with a GP? One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.
Using this service will not affect your registration at your usual GP practice.
Who will have access to my medical record? Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality. All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.
What if I don’t want my medical records to be shared? If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.
Your views and feedback about the primary care extended access service. At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.
Tests and referrals
The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.
Our test results line is open from 2.30pm each day.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Please check back in September 2019
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