When is your doctor here?

PatientFirst

ATTENTION!! We will be changing our appointment system from Monday 4th March to improve access for you the patient.

With this new system you can now have a telephone consultation to discuss your health concerns with your GP on the day of your choice!

Once your GP has spoken to you, they will either manage your concerns over the phone or offer you a face to face appointment on the same day.

How Does This Work?

There will be 2 ways to book a GP consultation

First Way: Book a telephone consultation online 24hrs in advance using patient onlineservices. The GP will then call you within 15 minutes from your chosen time slot. This should make things easier for you as you no longer need to call the surgery to book an appointment.

Second Way: Call the surgery from 8am on the day you want an appointment, your telephone appointment will be booked and you will be asked to wait for the GP to call you back.  We also have an automated booking system that you can use to book, check or cancel your appointment.  This can be accessed by calling the main surgery number and selecting Option 1

As a lot more appointments will now be offered each day, this means you will get to speak to your GP on the day you want to been seen

If you don’t have access to online services please bring proof of ID into the practice so we can set you up for this. Access to online services will also enable you to do things like request your repeat prescriptions, etc.

DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital

1. Phone the surgery and explain to reception that you have an urgent problem
2. Reception can then put you on the Duty Doctor list
3. The Duty Doctor will ring you back within 2 hours

The Duty Doctor will decide with you what you need, which could be:

• Advice over the phone
• An appointment at the surgery
• A home visit if you are really not well
• A referral to another service

Extended Hours

There are now a limited number of appointments including telephone consultations available from 7.30am and after 6.30pm. Please ask at reception.

     Evening & Weekend Appointments - Extended Access

In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant / blood clinic appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed. 

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

Test Results

Our test results line is open from 2.30pm each day.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Flu Clinics

We will not be having any walk-in flu clinics again this year so if you are eligible for a flu jab please book an appointment with one of our practice nurses.